Overview
speckt Labs LLC ("speckt", "we", "our") provides Inspeckt, a subscription-based software platform for automotive dealerships. This policy describes how subscription fees, refunds, and cancellations are handled. It applies to all customers paying for the service, whether on speckt's standard pricing or under a custom written agreement.
If you have signed a separate subscription agreement with speckt, the terms of that agreement control where they conflict with this policy. This policy applies to questions not addressed by your specific contract.
Subscription Billing
Inspeckt is a recurring subscription service:
- Subscription fees are charged monthly in advance, on the first day of each billing period.
- Annual prepay options, where offered, are charged in full at the start of the annual term.
- Each charge covers access to the platform for the full billing period that follows.
- We collect payment via the payment method on file. Customers are required to maintain a valid payment method at all times during the term.
Specific pricing, billing dates, and any applicable usage limits are set out in your subscription agreement or, where no separate agreement exists, in the order or invoice you received from speckt.
Cancellation
You may cancel your Inspeckt subscription at any time:
- For self-serve customers: through your account settings or by emailing billing@speckt.io.
- For customers on a written agreement: in accordance with the cancellation provisions of that agreement (typically a 30-day written notice).
When you cancel:
- Your subscription remains active through the end of the current paid billing period.
- You will not be charged for any subsequent billing period.
- Cancellation does not entitle you to a refund of fees already paid for the current billing period.
- We will retain your data for thirty (30) days after cancellation to allow data export. After that window, data is deleted in accordance with our data retention policies.
Refunds
speckt does not offer prorated refunds for partial-month or partial-year usage, and prepaid subscription fees are non-refundable except in the limited circumstances below.
We will issue a refund for:
- Duplicate chargescaused by an error on our side or our payment processor's side.
- Billing errors where we charged an amount that does not match what was agreed in your subscription terms.
- Charges processed after a written cancellation was received but not properly applied.
- Other circumstances expressly required by applicable law.
We do not offer refunds for:
- A change of mind, reorganization, or business decision to discontinue use mid-cycle.
- Service availability issues that fall within standard operational variation. Inspeckt is provided without uptime guarantees or service level credits unless your written agreement specifies otherwise.
- Failure to use the service during a paid period.
- Disputes arising from third-party services that integrate with Inspeckt (carrier networks, AI providers, payment processors, etc.).
How to Request a Refund
To request a refund:
- Email billing@speckt.io within thirty (30) days of the charge in question.
- Include the invoice number, the date and amount of the charge, and a brief description of the issue.
- We will review the request and respond within five (5) business days.
- Approved refunds are issued to the original payment method within ten (10) business days of approval.
Disputed Charges
If you believe a charge is incorrect, please contact us at billing@speckt.io before initiating a dispute with your card issuer or bank. Most billing questions are resolved quickly and directly. Disputing a charge through your card issuer ("chargeback") triggers fees from our payment processor and may result in suspension of your subscription pending resolution.
We reserve the right to recover dispute-related fees and to require pre-payment for any reinstated subscription following an unsuccessful chargeback.
Failed Payments and Service Suspension
If a payment fails:
- Our payment processor will automatically retry the charge over a short window (typically up to seven days).
- We will email the contact on the account to update the payment method.
- If a payment remains unpaid for fifteen (15) days past its original due date, we may suspend access to the service after providing five (5) business days' written notice to the account contact.
- Service is restored once payment is received.
- We may terminate accounts where payment remains unpaid for sixty (60) days or more.
Custom Agreements
Customers operating under a separately signed subscription agreement (typically multi-location dealerships and enterprise accounts) may have refund, cancellation, and payment terms that differ from those stated above. In any conflict between this policy and a signed agreement, the signed agreement controls.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide at least fourteen (14) days' notice by email to the address on your account. Continued use of the service after the effective date of changes constitutes your acceptance of the updated policy.
Contact
For billing questions, refund requests, or anything related to this policy, contact us: